A simple search on 'managing trolls' and 'trolls on the net' brought vast reams of material some related to the topic. What appeared to work best was to identify a related resources and follow the links.
Wikipedia, the free encyclopedia has a fairly extensive explanation of the issues with 'Trolling'. It also has links to other sites including a reference to the paper we have been asked to read.
(The same content also seems to be posted The free dictionary.
One of the links gives advice on managing the troll and recommends Andrew Heenans guide to flaming. Another view on managing the troll is given by Diane Wilson.
Because many beleive that trolling is an inevitable part of the internet it might be important to consider the difference between a troll and a flamer, the description at Internet Trolls describes asects that could be flaming and how we can identify a true troll as opposed to someone pushing a discussion too far.
And I thought they were simply a character in the Lord of the Rings. You learn something everyday.
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4 comments:
I just posted a comment, then found a useful article, so have removed the first one. Guess if you have reporting on, it will show up that I've posted two things.
Those links looked useful - and I thought that you might find http://www.usdla.org/html/journal/JUN02_Issue/article01.html interesting. The authors are looking at online communication, and how it differs from face to face. One thing that they were hoping to bring out was whether some people are more likely to get involved in a flame war, than they would an argument in the classroom.
One of the drawbacks with this, and the discussions we have been having in the chat sessions etc, is the fact that we all tend to compare online communication with face to face, whereas perhaps we ought to be looking at it if not quite in "isolation" - at least resist the temptation to compare it to face to face.
I know that on Monday I'd really wanted to look at synchronous vs. asynchronous communication in the online environment - and inevitably the comparison between face to face and distant communication came to the fore.
One of the drawbacks with this, and the discussions we have been having in the chat sessions etc, is the fact that we all tend to compare online communication with face to face, whereas perhaps we ought to be looking at it if not quite in "isolation" - at least resist the temptation to compare it to face to face I think this is both right and wrong. Firstly most of the research does support the notion of not trying to replicate traditional based approaches into online communications / learning in that one should explore the new ways of working with them. I beeleive it is for this reason alone that the method of coomunication fail disastrously in that they are not positioned them correctly in the framework.
Secondly leading on from this and on the understanding of all we have learnt on social constructivism we should base what we do on existing models of coomunication therefore we do measure online interaction with the mechanisms we use in the physical world. Learning is essentially social and if the methods of communication do no support the sociality (or the students ecpectations) then they will be demed to be less than satisfactory.
A neat example in the articles is the difference between use of mobile phones - lots of texting (an essential secondary function) as opposed to talking to someone (the primary function) . Perhaps we just need to look at what we are aiming to do with it and identify the best ways of using it.
The article that I was thinking about that I mentioned to you today, is "Escaping the Comparison trap: Evaluating Online Learning in its own terms" - at Innovate (vol 1: Issue 2) I only found it yesterday - my earlier comment was me just thinking as I was going!
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